Privacy Policy

Section 01

Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Collection and delivery addresses
• Moving inventory or item descriptions
• Photos, screenshots, documents, or attachments uploaded for quote purposes
• Preferred moving dates
• Information relating to storage, packing, goods-in-transit cover, access, and special handling requirements
• Payment or invoice information where applicable
• Any other details you provide through our quote form, contact form, email, WhatsApp, or phone communication

Providing this information is voluntary. However, we may be unable to prepare an accurate quote or provide the requested service if necessary information is not supplied.

Section 02

How We Use Your Information

We use your information to:

• Respond to enquiries
• Prepare and provide moving or storage quotes
• Confirm and manage bookings
• Plan collection, delivery, packing, transport, and storage services
• Communicate with you before, during, and after your move
• Arrange cross-border or long-distance logistics where applicable
• Process payments and provide invoices
• Provide customer support
• Investigate complaints, loss, damage, or insurance claims
• Improve our website, services, and customer experience
• Comply with legal, regulatory, tax, accounting, or insurance requirements

We process personal information where it is necessary to respond to your request, provide our services, comply with the law, protect our legitimate business interests, or where you have provided consent.

Section 03

Attachments and Photos

If you upload photos, screenshots, inventory lists, or documents, we use them only to understand your request, assess your moving requirements, prepare a quote, provide the requested service, or investigate a related complaint or claim.

Please do not upload sensitive personal documents unless they are necessary for your enquiry or service.

Section 04

Sharing of Information

We do not sell your personal information.

We may share relevant information only where necessary with:

• Digs to Digs staff or representatives
• Drivers, movers, packing teams, or logistics partners
• Storage or insurance providers where applicable
• Payment, accounting, website, hosting, or email service providers
• Border, customs, or regulatory parties where cross-border moves require it
• Legal or regulatory authorities where required by law

Third-party service providers are expected to use your information only for the service they are providing.

Section 05

Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Information is kept only for as long as necessary for the purpose it was collected, unless longer retention is required by law, insurance, accounting, dispute resolution, or legitimate business purposes.

When information is no longer reasonably required, it may be deleted, destroyed, or de-identified.

Section 06

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

You may also object to certain processing of your personal information or withdraw consent where allowed by law.

Some information may need to be retained where required for legal, accounting, contractual, insurance, or dispute-resolution purposes.

Section 07

Cookies and Website Data

Quotes saved on your device. While you complete the quote form, your answers — which can include your name, phone number, email address, collection and delivery addresses, inventory, photos and documents — are saved in your own browser (using local storage and IndexedDB) so you can continue later. This saved copy stays on your device; it is not sent to us until you submit your request. It expires after 30 days, and is removed when you submit or choose “Start over” in the quote form. You can also remove it at any time by clearing this website's data in your browser settings. If you use a shared device, please choose “Start over” when you have finished.

Address lookup and maps. Our quote form uses Google Maps Platform (the Maps JavaScript API and Places) to suggest addresses and let you drop a pin. It loads only once you start a quote. Google may set cookies or collect limited technical data, such as your IP address and what you type into the address field, in line with Google's own privacy policy.

Gumtree listing links. If you paste a Gumtree listing link, our server fetches that public listing page to read its title and main photo for your quote. No contact details are sent to Gumtree when we do this.

Other third-party resources. Our fonts are loaded from Google Fonts. If you add a HEIC photo, a conversion tool is loaded from the jsDelivr content network so the photo can be previewed and resized on your device. WhatsApp links open WhatsApp, which is governed by WhatsApp's own privacy policy.

We do not currently run third-party advertising or behavioural tracking on this website. If we add analytics or other tools in future, this section will be updated to reflect that.

Section 08

Privacy Questions and Complaints

Questions, requests, or complaints regarding your personal information may be sent to:

Email: info@digstodigs.co.za
Phone: 081 436 9750

You may also lodge a complaint with the South African Information Regulator if you believe your personal information has been processed unlawfully.

Section 09

Updates

We may update this Privacy Policy from time to time. The latest version and its effective date will be made available on this website.